Developed a Functional Push Notification System That Still Gets Flagged as Spam

Overcoming Challenges with Push Notifications in a Next.js Social Media App

Implementing effective push notifications can significantly enhance user engagement for your web application. However, ensuring that these notifications deliver the intended user experience without being marked as spam can be complex. Here’s a detailed overview based on a recent project involving Next.js and Ably’s Push Notification service.

Building a Push Notification System in Next.js

As developers, when creating modern web apps, real-time updates are essential. In a Next.js environment, traditional web sockets might not be feasible, leading many to opt for cloud-based push notification services like Ably. Successfully integrating and testing push notifications is a crucial step toward engaging users effectively.

Challenges Encountered

Despite configuring notifications meticulously—with icons, badges, Time-To-Live (TTL), tags, collapse keys, renotify settings, and more—notifications were still being flagged as spam or were not exhibiting the desired behavior. Specifically, the notifications:

  • Did not reliably wake up the device
  • Failed to appear prominently in the notification bar
  • Showed incorrect icons (like the Chrome icon instead of the app’s logo)
  • Did not consolidate messages sharing the same collapse key or tag

Goals for Effective Notifications

To create a user-friendly notification experience, the system should:

  1. Wake up the device to alert the user
  2. Display prominently in the notification shade
  3. Use the app’s branding (logo/icon) instead of a browser icon
  4. Combine notifications with the same tag or collapse key, preventing clutter from multiple messages

Advanced Features and Considerations

Additionally, it’s worth exploring whether web push notifications can support actionable items—such as reply buttons or like options—to increase interactivity directly from the notification.

Conclusion

While building push notifications may seem straightforward, achieving the correct delivery behavior requires careful configuration and understanding of platform-specific nuances. If your notifications are being marked as spam or aren’t functioning as intended, consider reviewing your setup against the latest browser and push API guidelines. Also, experimenting with notification options and exploring additional features can help elevate the user experience.

Next Steps

  • Validate your service worker and push subscription implementation
  • Ensure your push payload adheres to best practices
  • Use relevant headers or permissions to prevent spam filtering
  • Test across different devices and browsers
  • Consider adding customizable actions in your notifications for better interactivity

By addressing these aspects, you can optimize your push notification system to be more reliable, engaging, and aligned with


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