Title: The Perils of Developing Healthcare Solutions Without Clinic Experience

In the bustling world of healthcare innovation, it’s not uncommon to see developers create ambitious new systems without firsthand knowledge of clinical environments. Having worked in a hospital for three years, I’ve observed firsthand the disconnect that often exists between tech startups and the realities of clinical workflows.

Many vendors arrive with what they claim are “transformative” solutions, yet lack a fundamental understanding of how healthcare actually functions. For instance, I watched a startup demo a patient intake platform that, rather than streamlining processes, would have extended appointment times by 20 minutes. Their team had never engaged with front-line staff—specifically, the front desk personnel who have optimized patient check-ins over years. It became clear that their solution overlooked the nuances that only those embedded in daily clinic operations appreciate.

Reflecting on my own early days, I admit I was guilty of the same misstep. I designed a simple patient scheduling app, convinced it would revolutionize workflow. However, I quickly hit a wall when I realized I lacked knowledge of insurance authorizations, provider credentialing, and the myriad appointment types. It wasn’t until I spent months collaborating directly with clinic staff that I rebuilt my solution into something truly useful.

What stands out most is how many developers craft healthcare products remotely—from their apartments—without ever stepping inside a busy clinic during peak flu season. Yet in healthcare, rushing to “move fast and break things” can have serious consequences; breaking things can mean someone misses insulin, or worse.

Has anyone else experienced a humbling moment in healthcare tech? Or is this a reminder that simply digitizing existing processes isn’t a sufficient strategy? Understanding the human element behind healthcare delivery is crucial for building effective, respectful solutions.