Certainly! Here’s a professional, polished blog article based on the Reddit post:
Resolving Access Issues with Meta Business Suite When Previous Agency Controls the Account
Managing social media accounts for clients can sometimes present unexpected challenges, especially when previous agencies retain control over business assets. One common issue is gaining access to Meta Business Suite accounts that are still governed by former agencies, making it difficult for new teams to manage or make updates. Below, we explore a typical scenario and outline potential solutions to regain access and move forward efficiently.
The Challenge: Locked Out Due to Past Agency Control
Imagine this scenario: You’re onboarding a new client and preparing to set up their social media presence. However, you discover that the client cannot grant you access to their Meta Business Suite because the previous agency remains the primary controller of the account.
Compounding the problem, two-factor authentication (2FA) is enabled, and verification codes—whether sent via text message or WhatsApp—are directed to the former agency, not the current client. Since these verification codes tie back to the personal Facebook account of the original account owner, and the agency’s access is still active, the client cannot remove the old agency’s access or complete the account setup.
Why Does This Happen?
Meta Business Suite accounts are often managed through Facebook Business Manager. When an agency takes control, they can retain full access, including administrative permissions, even after their engagement ends. When access isn’t properly transferred or revoked, it can lead to complicated ownership and access issues.
Potential Solutions and Best Practices
While these situations can be complex, several steps can help resolve them and facilitate a smooth transition.
1. Reach Out to the Previous Agency
- Direct Communication: Contact the former agency and request that they transfer ownership or remove their access. This is the most straightforward approach if they are cooperative.
- Proof of Ownership: Be prepared to provide legal or contractual documentation confirming your client’s authorization to manage the account.
2. Use Facebook’s Business Access Request Process
- Request Access through Facebook: The client or current account owner can submit a request for access via Facebook Business Manager. If the previous agency still has control, they might be able to transfer ownership or grant the necessary permissions.
- Ownership Transfer: The primary owner can assign new admins or transfer the account to a new Business Manager account.
3. Submit a Support Ticket to Meta
- Report Ownership Disputes: If the agency is un
