The Pitfalls of Developing Healthcare Software Without Clinical Experience
In the landscape of healthcare technology, it’s not uncommon to see developers with limited or no direct clinical experience attempt to revolutionize patient care through innovative software solutions. Having spent three years working within a hospital environment, I’ve witnessed firsthand the disconnect between vendor proposals and the realities of daily clinical operations.
Many vendors arrive with seemingly ‘game-changing’ products, often unaware of how deeply ingrained workflows are within healthcare settings. For instance, I recall a startup showcasing a patient intake system that, rather than streamlining the process, would have extended appointment times by twenty minutes. They had not consulted with front desk staff, whose workflows have been refined over years of experience. It’s important to recognize that these administrative professionals possess invaluable insights that should inform technology design—not ignore it.
Reflecting on my own journey, I previously developed a straightforward patient scheduling application, confident it would ease clinic operations. However, I soon faced setbacks when I realized I lacked understanding of insurance authorizations, provider credentialing, and the nuances of appointment types. It became clear that meaningful solutions require hands-on engagement and a deep understanding of clinic workflows. Spending extensive time shadowing staff allowed me to tailor my product effectively and avoid causing disruptions.
It’s concerning how many developers craft healthcare tools from afar without visiting a functioning clinic, especially during peak seasons like the flu. In healthcare, a ‘move fast and break things’ mentality can have serious repercussions—disrupting care delivery, delaying treatments, or impacting patient safety.
Has anyone else experienced a humbling realization about healthcare development? Perhaps it’s time for more technologists to step into clinics before attempting to digitize the complexities of healthcare. True innovation often begins with understanding, not just ideas.
