Navigating Link Removal Requests: A Professional Response
In the ever-evolving landscape of online content, link management can present unique challenges. Recently, I encountered a situation that has provided valuable insights into handling link removal requests in a professional manner.
A little over two months ago, I received an unexpected email from a website requesting the removal of links pointing back to their site. This request seemed unusual, prompting me to respond with a message outlining my Link Removal Service, along with an associated fee for processing their request. You can catch up on the backstory in my initial post here.
Fast forward to now, I recently received a reply regarding my request for payment for the Link Removal Service. After waiting for 2.5 months, their response, regrettably, did not include the anticipated payment for my service—a $100 Email Response Fee. It’s certainly disheartening, but it has afforded me an opportunity to refine my approach.
Looking back, I realize that labeling my fee as an “Email Processing Fee” might have been more appropriate, but that’s a small detail in the grand scheme of things. To navigate the current scenario, I’m contemplating a response that maintains professionalism while subtly asserting my position. Here’s a draft of what I’m considering:
Dear Client,
Thank you for your recent correspondence regarding our Link Removal Service. We are disappointed that you find our industry-standard fees to be unsatisfactory and are contemplating involving search engines in this matter.
Removing the links in question is no trivial task; it requires careful consideration due to their significance. Thus, the fees associated are reflective of the diligence involved.
Additionally, while you mentioned that the links were added without your consent, it’s important to recognize that:
- The creation of your website was undertaken without our approval.
- Your emails to our team were also initiated without prior consent.
In the spirit of fostering a continued relationship, we are pleased to offer you a promotional discount of 31% on our Link Removal Service. This adjustment reduces the fee for each link removal to $69 USD, bringing the total amount to $1,204 USD. This total includes the previously mentioned $100 Email Response Fee, as you have now engaged with our service.
I have updated the quote for your review and look forward to your prompt payment. Please let me know if you have any questions!
In crafting this response,
