Navigating Link Removal Requests: A Professional Approach
In the fast-paced world of digital communication, it’s not uncommon for website owners to find themselves navigating unexpected link removal requests. Recently, I encountered a situation that tested both my marketing acumen and patience. Here’s an update on my ongoing saga with a website that requested the removal of their links from my site.
About two and a half months ago, I received a perplexing email asking me to delete links leading to their site. To address their request, I promptly communicated that I would be happy to remove the links, but only after receiving my Link Removal Fee. If you want to catch up on my initial thoughts, you can read my earlier post discussing this dilemma here.
Fast forward to now—a crucial update: after a lengthy silence, the company has finally responded! However, they bypassed the payment of the $100 Email Response Fee that I had requested. A touch disheartening, indeed!
Reflecting on this, I pondered how I could have worded my charges better. Initially, I referred to it as an “Email Response Fee,” but in hindsight, “Email Processing Fee” might convey the intent more elegantly. A minor detail, yet one I’ve taken to heart for future correspondence.
As I contemplate my next steps, I’m considering the following response to their email:
Subject: Your Link Removal Request – Updated Offer
Dear [Client’s Name],
Thank you for your recent communication regarding the removal of links. While we appreciate your feedback, we find ourselves surprised at your rejection of our industry-standard Link Removal Fees. Your mention of escalating the situation to Google is noted, yet we must point out that the process of link removal can be quite complex and indeed sentimental to us, hence the associated costs.
Furthermore, it’s essential to clarify a couple of points:
- Your website was created without our consent.
- The emails you sent us were also transmitted without our prior approval.
In the spirit of maintaining a healthy professional relationship, we’re willing to extend a special offer—a 31% discount on our Link Removal Service. This adjustment adjusts the individual link removal cost to $69 USD, leading to a total service cost of $1,204 USD (which includes the $100 Email Response Fee, as per our previous agreement).
I’ve updated your quote for your consideration. Kindly process the
